About your visit

We can assure you that you will receive the best in orthopaedic and spine care. If you are not sure which doctor you would like to see please refer to our physician profiles or one of our friendly appointment specialists will assist you.

When calling to make your first appointment please have the following information on hand:

• All Insurance cards, primary and secondary
• Your Social Security Number and the policyholder’s number (if applicable)
• The name and number of your primary care doctor, if you have one
• The name and number of the referring doctor

For your convenience, New Patient Registration Forms are available for download so that you may print out and complete them prior to your visit.

Billing and Payment Information

For questions regarding billing and payment information, please contact our Billing Department at (863) 385-2222 Ext. 5219

Fees

We strive to assure you receive the best spine care available, and we also work to keep our fees as low as possible. Our fees are comparable to other orthopaedic, spine and interventional pain management groups in central Florida. Estimates can be provided for surgeries or procedures, and deposits are required. We are always willing to discuss our charges with our patients.

It is customary to pay for medical care the day it is received. If you are covered by an HMO, PPO or Medicare plan, you should expect to pay any co-pays or deductibles at the time of each visit to our office. For your convenience we accept Visa, MasterCard, Discover, cash, or personal check. Note: There is a $30.00 charge for any returned check.

We will be glad to work out an individual payment plan with you if necessary, and if you request it in advance. In return, we expect you to make regular, on-time monthly payments. We can, however, charge your unpaid balance to your credit card at any time. We reserve the right to charge interest on any account that is sixty days past due.

Finance

We mail statements monthly. Payments are due in our office fifteen days after you receive your statement. If you have a hardship and need more time to pay, please contact a billing representative right away. Should you need additional time to pay for our services, you must contact us to see if you qualify for a payment arrangement to avoid late fees and other collection activity.

Patients are encouraged to register for our patient portal to obtain a summary of each visit.

​Florida Joint & Spine has partnered with a company called HealthMark Group to manage medical record requests.

How do I request my medical records? ​
https://healthmark-group.com/release-of-information/for-patients/

You can click on the button at the top to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.
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How long does it take to process requests?​
Records can be available for download in as few as 8 business hours! However, some records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.

Radiology Imaging:

To request copies of your x-rays for a scheduled upcoming medical appointment, please contact our Medical Records Dept. by dialing 863-385-2222 ext. 5205.

You will be charged a fee of $7 for the disc.

We request that you allow a minimum of 10 business days for processing. You will be contacted once the disc is available for pick up.

Copies of x-rays taken in our office will be provided on disc with a properly signed consent.
Patients will be charged a fee of $7 for the disc. There will be a charge of $15 to mail to your home address (pre-payment is required). Please allow a minimum of 10 business days for processing.

Letters & Form Completion:

Form completion is not considered part of your normal medical care provided by our office, but a separate service for which you will be charged a fee. We reserve the right to decline completing any form(s). You will be charged a fee based upon your form/letter needs. Pre-payment is required!  Please allow up to 2 weeks for your letter/form(s) to be completed. To ensure accuracy and avoid delay, the patient is responsible forcompleting all fields pertaining to the employee, providing a Job Description, signing a consent, and paying all fees. The following fees apply: Letters (Jury Duty, Trip Cancellations, etc.) = $15; Disabled Parking Permits = $15; Return to Work Release = $15 Disability/ADA Forms = $35; FMLA =$30. Additional fees may be assessed at our discretion.